Payment and Refund Policy

This Policy covers payments and refunds for the ABTO service provided by ABTO (the “Company”). It forms part of the Terms of Service. Matters not covered here follow the Terms, separate agreements with users, and applicable laws.

1. Plans

• The Service offers a Free plan, a Pro plan with 30 days of access per one-time payment, and an Enterprise plan under a separate contract.
• Prices, VAT treatment, call allowances, event retention, and other plan limits follow the plan information at abto.app and the dashboard billing screen.
• Free is available immediately after dashboard signup without payment.
• Pro is activated immediately upon payment in the dashboard.
• Enterprise is provided after a quote consultation under a separate agreement. That agreement sets prices, payment methods, billing cycles, duration, scope, and support. It prevails where it differs from this Policy.
• Plan structures and prices may change with advance notice. Changes do not apply to already-paid periods or agreements already concluded.

2. Payment Methods

• Paid plans are paid with credit or debit cards issued in the Republic of Korea and processed by NICE Payments Co., Ltd. Starting payment in the dashboard opens the provider’s payment window, where card information is entered and processed. The Company neither receives nor stores card information. It retains the order number, provider transaction number, payment amount, and payment time.
• Each Pro payment provides access for 30 days from the payment date, ending at the end of the day 30 days after that date. For example, a payment on September 14 provides access through October 14.
• Enterprise starts on the date specified in the contract once the first payment is confirmed.

3. Expiration and Repeat Payments

• Pro does not automatically renew. To continue, pay again in the dashboard; the new period starts on the new payment date.
• The access period is shown in the dashboard billing screen. Without another payment, the Organization switches to Free when access ends, retaining its account and project data.
• Enterprise billing cycles and renewal at contract expiration follow the contract.
• If payment fails, for example due to a card limit or expiration, Pro is not activated and the user may retry. Enterprise payment failures follow the contract.
• Price increases do not apply to already-paid access periods or ongoing contract periods and are announced by email 30 days before taking effect.

4. Termination

• Pro ends automatically at the end of its access period, so no cancellation request is needed. Users who stop using it mid-period can continue accessing it for the remainder.
• If a Pro user requests account deletion, remaining access ends with deletion. Refunds follow Section 5.
• Enterprise termination dates, notice methods, and treatment of remaining contract periods follow the contract. Where it does not specify otherwise, users may notify contact@abto.app at any time, continue using Enterprise until the end of the current billing cycle, and then switch to Free.
• Switching to Free after termination retains the account and project data. Paid-only functions and event retention exceeding Free limits no longer apply.

5. Withdrawal and Refunds

Full Refunds

• Within seven days of payment, users may withdraw and receive a full refund regardless of service use under Article 17 of the Act on the Consumer Protection in Electronic Commerce, etc.
• Incorrect payments caused by the Company, such as duplicate charges or wrong amounts, are fully refunded.
• If the Service could not be used normally due to the Company’s fault, the Company refunds charges for the affected period or extends access.

Refund Restrictions

• After seven days, stopping use or terminating mid-period does not entitle users to a refund for unused time unless the contract provides otherwise. Users may use the remaining period before switching to Free.
• Charges already paid may not be refunded if the agreement is terminated for a violation of the Terms.

Refund Procedure

1. Request a refund by email at contact@abto.app, including the signup email address, payment date, and reason.
2. Within three business days of confirming the request, the Company processes the refund through the payment provider to the card used for payment.
3. Depending on the card issuer, it may take another three to seven days for the refund to appear on the card statement.
4. Once the refund is completed, the paid plan ends immediately and the Organization switches to Free.

6. Receipts

• Payment history is available in dashboard billing settings.
• Card receipts are issued through the payment provider’s process.

7. Contact

For payment and refund inquiries, contact us below. The Company communicates the outcome without delay after receiving an inquiry.

• Email: contact@abto.app
• Phone: 070-4571-7854 (weekdays, 10:00–18:00)